Refund policy

Can I change my order?

Orders cannot be edited after they are placed. If you need to request a cancellation before your order ships, please email support@accelpay.io for alcohol orders. 

Merch order inquiries should be sent to hello@whiskeyaf.com. 

Can I cancel my order?

Cancellation requests may be submitted until an order has shipped. Submission of a cancellation request does not guarantee cancellation.

For alcohol orders, please send cancellation requests to support@accelpay.io. 

For merch orders, please contact hello@whiskeyaf.com. 

Can I return my order?

Orders containing alcohol cannot be returned or exchanged.

If you received the wrong item in an alcohol order, please email support@accelpay.io and our team will make it right.

Merch orders may be returned within 15 days of delivery. Merch items must be unused and in their original condition.

For merch orders, return and exchange requests should be sent to hello@whiskeyaf.com. 

Can I get a refund?

Refunds are processed on a case by case basis. For alcohol orders, please email support@accelpay.io with a photo of the damaged or incorrect shipment.

For merch orders, refund requests should be sent to hello@whiskeyaf.com. 

What happens if my order arrives damaged?

If your alcohol order arrives damaged, our team will work to make it right. Please email support@accelpay.io with a photo of the damaged order, and we will coordinate a reshipment within 3 business days.

If your merch order arrives damaged, please contact hello@whiskeyaf.com with a photo of the issue and our team will assist you.